Privacy Notice

Who we are

With Open Hearts CIC is a community interest company registered in England and Wales, company number 16555321. We are responsible for the personal information you share with us through this website.

If you have any questions about this notice or your information, please email us at info@withopenhearts.org.uk.

What information we collect

When you send us a message through our contact form, we collect:

• your name;
• your email address;
• what you are interested in (for example, support, volunteering or partnership);
• the message you write to us.

Please do not include sensitive personal details in your message unless you need to. If you do, we will only use them to respond to you.

Why we use your information

We use your information only to read and reply to your enquiry, and to arrange any support, activity, volunteering or partnership you ask about.

We rely on your consent, which you give by ticking the box on the form. You can withdraw your consent at any time by emailing us.

We do not sell your information, and we do not use it for marketing without asking you first.

Who can see your information

Your enquiry is seen only by the directors of With Open Hearts CIC. To run this website and receive messages, we use these service providers:

• Netlify, which hosts our website and stores form messages;
• our email providers, which deliver a copy of each message to our inboxes.

Some of these providers may store information outside the UK. They are well-established companies that use legal safeguards for international data transfers.

How long we keep your information

We keep contact form messages for up to 12 months after our last contact with you, and then delete them. If you become a volunteer, partner or participant, we will tell you separately how we look after your information.

Donations

Donations are processed securely by Stripe. We do not see or store your card details. Stripe's own privacy policy explains how it uses your information.

Cookies

Our website does not use cookies for tracking or advertising. Our fonts are loaded from Google Fonts, which means your browser connects to Google's servers when you visit.

Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct or delete it;
• withdraw your consent at any time.

To use any of these rights, email info@withopenhearts.org.uk.

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.